Return Policy

At Mimiskart, we take great pride in the quality of our handmade jewellery. We want to ensure that our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your order, we offer a simple and convenient return process, as long as the item is returned within 7 days of receiving it.

Return Window

You have 7 days from the date of receiving your order to initiate a return. After this period, unfortunately, we will not be able to accept any returns. At Mimiskart, we understand that sometimes your jewellery might not be exactly what you expected, so we give you a full week to review your purchase.

Conditions for Return

To be eligible for a return, your item must meet the following conditions:

  • The product must be unused and in the same condition as when you received it.
  • The product must be in its original packaging, along with all tags and certificates.
  • The return request must be made within 7 days from the date you received the item.

If the item is defective, damaged, or incorrect upon arrival, please reach out to us immediately, and we will assist you with a return or exchange. Contact us at Help@mimiskart.com if you have any concerns.

Return Process

Returning a product is easy with Mimiskart. Follow these steps to initiate your return:

  1. Go to My Orders: Log in to your Mimiskart account and navigate to the My Orders section.
  2. Select Your Order: Choose the order you wish to return from the list of your past purchases.
  3. Click Return: Once you’ve selected the order, click on the Return button.
  4. Select a Return Reason: You will be prompted to select a return reason from the options provided. Choose the one that best describes why you wish to return the item.
  5. Submit Your Return: After selecting the return reason, click the Submit button to initiate the return process.

Once your return request is submitted, our customer service team at Mimiskart will review it and provide you with the next steps. We will send you return instructions and, if applicable, a return shipping label.

Return Shipping

  • Customers are responsible for the return shipping fees unless the item is defective, damaged, or incorrect.
  • Please ensure the item is securely packaged to prevent any damage during the return process.
  • We recommend using a tracked shipping service to ensure the safe return of your item.

Refund or Exchange

Once we receive and inspect the returned item, we will process your refund or exchange:

  • Refunds will be issued to your original payment method.
  • Exchanges will be processed based on the availability of the product.

Exceptions

Certain items are non-returnable:

  • Custom or personalized jewellery that has been specially made for you.
  • Items that have been worn or are no longer in their original condition.

If the item you received is defective or damaged, please contact us immediately, and we will arrange for a replacement or refund.

Why Choose Mimiskart?

At Mimiskart, we are committed to creating beautiful, handmade jewellery that you’ll love. Our artisans take great care in every piece, but we understand that sometimes things don’t work out. That’s why we make the return process easy and stress-free, so you can shop with confidence.

If you have any questions or need help, don’t hesitate to reach out to us at Help@mimiskart.com. Our team is always here to assist you.

Thank you for choosing Mimiskart. We look forward to providing you with more beautiful, handmade jewellery that you’ll love!